How does Vetchat work?
We make chatting to a trusted vet online as easy as 1, 2, 3, from your phone, tablet or computer.
Choose how you want to speak to a vet
Our experienced vets provide realtime consults via chat and video call.
Pay for your consult securely online
When you’ve chosen your preferred consult, pay securely with a credit or debit card using our trusted gateway, Stripe.
Get expert vet advice within minutes
Your vet will assess your pet online, guide you through a virtual examination and recommend a treatment plan.
Meet Our Vets
What our pet parents are saying
“We highly recommend Dr Claire and Vetchat to anyone who is umming and ahhing about taking their beloved pet to the vet.
Our puppy Tonks was having a bad run with illness and the vet bills were accumulating.
Vetchat helped us to understand what Tonks was going through, what the next steps should be and what we could do for her, that day, without the adding to the vet debt”.
“The after hours service, prior to going to a vet hospital could be a vital decision between waiting for a vet to open, which could be fatal, or even just understanding the level of severity of your pets problem.
It could be something minor and therefore not needing the after hours vet service or hospital.
Vetchat provides professional support to help you make a decision on the next actions to take to care for your pet”.
“Dr Claire was so helpful, and put my mind at ease at a time when I couldn’t get to my local vet. The video call made all the difference in knowing what action to take with my puppy Pepper.
Further still, Dr Claire followed up the next day to see how Pepper was feeling.
Thank you so much Dr Claire and Vetchat, I can’t wait to share my experience with others”.
“I had a great experience with vetchat and would highly recommend them! One night recently I found a tick on my puppy’s blanket. I was pretty worried about her, but she seemed fine, so I didn’t know if I should rush her to an emergency vet or not…
I wasn’t sure what to expect from an online vet, but it was pretty much just like seeing a vet in person. I got a response right away, I could easily upload photos of the tick, and Claire’s advice was detailed and accurate (also friendly and reassuring!).
She was able to give me an opinion on the type of tick it was (luckily just a brown dog tick) and tell me signs to watch for just in case. My regular vet confirmed the tick diagnosis in person when we went a few days later for vaccinations. Great service, thank you!”
“I used Vetchat one evening when our local veterinary clinics were closed. My pup had blood in his stools and we were concerned. The service I received was exceptional and I really felt that we were being taken care of, despite not presenting at a clinic with our pup.
I hadn’t thought of taking a photo, but this was suggested and really helpful. To my surprise, we actually got a diagnosis and didn’t need to see a vet the next day. Some over the counter medication and our gorgeous boy was back to normal. We received follow-up from Vetchat the following morning and I couldn’t thank them enough for their support, expertise and willingness to help sort out what the issue was. It truly was a relief being able to access such a professional service when we needed it. I would highly recommend Vetchat to any pet owner.”
“Vetchat is 000 for animals! When our small 4 week old pup became sick I thought ‘if only I could just call a vet and send a picture to them so they can help us without having to up end the little guy and drag him to a clinic’.
I suspected a virus and I didn’t want to leave the house with him. I knew how busy the local vet was and a house call could take hours and be expensive.
So I looked online and there was Vetchat. What a godsend! I can’t emphasise enough just how helpful this service is. To have such an intelligent, knowledgeable warm and helpful person on call on my mobile really meant the difference between life and death for this pup. With Dr Claire’s help I was able to nurse him around the clock which would have cost a fortune in a clinic, yet without which he would have died. Claire’s advice was clear, prompt and extreme value for money. Just knowing I can call her again wherever I am without having to find a clinic is great piece of mind”.
“What started out as a second opinion became a journey and I cannot praise Vetchat highly enough.
Although I live in a city there was no vet willing to invest the time and patience into our boy Fella’s unique situation. Claire went above and beyond in ensuring we had the support in getting a resolution into Fella’s skin condition.
Claire provided the best veterinary service I’ve ever had and I would not hesitate to use or recommend Vetchat to anyone in the future.
“Vetchat has become an essential part of my dog’s health care. Since moving to the country it has become more important than ever as I’m able to get a 2nd opinion regarding what I’m being told by my local vet.
The ability to be able to have a video link up to someone from my own home, in a relaxed atmosphere makes for far better questions and answers. I really wouldn’t be without it.”
“Thank goodness for Vetchat! Our poor pup ran away because of the fireworks at new years. She returned the next morning, limping with cuts on her feet. The vet was closed, and I was home alone with the kids anyway, so couldn’t have got the vet.
Instead I jumped online to Claire at Vetchat. She talked me through Flo’s injuries, and what I could do in the interim before I could get to the vet. When we got to the vet a few days later, the vet commended me on our pup’s clean wounds – thanks for the lessons on wound care Vetchat!”