How does Vetchat work?

Our online consults make visiting the vet as easy as 1, 2, 3, from your phone or device.

1. Choose how you want to speak to a vet.

Our experienced vets provide real-time consults via chat and video call. Or for quick questions, get a reply via email.

2. Pay for your consult securely online.

When you’ve chosen your preferred consult, pay securely with a credit or debit card using our trusted gateway, Stripe.

3. Get expert vet advice within minutes.

Your vet will assess your pet’s history, guide you through a virtual examination and recommend a treatment plan.

Why visit the vet online?

+ For peace of mind, just to check up

+ For everyday questions and credible answers

+ For clarity on urgency and next steps

+ Consults between 6am-11pm AEST, every day

+ Supportive team of trusted Aussie vets

+ 100% peace of mind money back guarantee

dr claire jenkins

A quick chat might save a lot

Having worked in vet practices all over Australia, we know that lots of pets can be treated at home. That’s where the idea for Vetchat came from.

We saw a need for pre-clinic care to help free up vets for more serious cases, but also, to better support pet-parents like you.

When it comes to peace of mind, our online consults give you that instantly. Sometimes, they also confirm you need to visit a vet, so you always know next steps.

And while we’re absolutely here for you in moments of worry, we want to be your vet companion in daily life too.

From choosing a pet right through to senior pet health plans, our vets are trusted advisors at every stage of your baby’s life cycle.

Sit and stay.

We’re here from 6am-11pm daily. So we can help your fur baby
when and where you need us.

By your side.

We don’t love and leave you. Our consults stay open for 24 hours
and include next-day follow up.

100% guarantee.

Our peace of mind guarantee means you’ll leave us feeling happy
or we’ll refund your money.